Effective Date: 03/01/2023
Last Reviewed: 16/02/2026
The terms “UBN”, “Urbannetworks”, “we”, “us”, or “our” refer to the owner and operator of this website and associated services.
UBN is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you:
Visit our website (ubnet.co.uk)
Use our services (including antivirus, hosted email, helpdesk, and related services)
Contact us directly
We may update this Privacy Policy from time to time. Any changes will be published on this page. Continued use of our services constitutes acceptance of any updates.
We may collect and process the following categories of personal data:
Name
Company name (if applicable)
Postal address
Email address
Telephone number
Billing information
Preferences and interests
Information submitted via contact forms
Survey responses
For certain services (such as antivirus, monitoring, or remote support), we may collect:
Computer/device name
IP address
MAC address
Operating system version
Software installed
Antivirus statistics and threat data
System logs and security alerts
This data is collected strictly for the purpose of providing secure, functional, and up-to-date services.
When you visit our website, we may collect:
IP address
Browser type and version
Device type
Pages visited
Time and date of visit
Referring website
This information is collected using cookies and analytics tools.
We process personal data for the following lawful purposes:
To provide and manage our services
To maintain internal records
To improve our products and services
To respond to enquiries and support requests
To send service-related communications
To conduct customer surveys and market research
To send promotional communications (where lawful and permitted)
To maintain network and data security
We only process personal data where we have a lawful basis to do so, including:
Contractual necessity
Legal obligation
Legitimate business interests
Consent (where required for marketing)
We may send promotional emails about new products, special offers, or other information we believe may be of interest to you, where:
You have consented; or
We are legally permitted to do so under applicable regulations.
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link in emails; or
Contacting us via the website.
We do not sell your personal data.
We may share data with:
Trusted third-party service providers (e.g., hosting providers, payment processors, infrastructure partners)
Professional advisers
Regulatory authorities or law enforcement (where required by law)
Where third-party processors are used, we ensure appropriate contractual safeguards are in place. However, no electronic system can be guaranteed 100% secure.
We retain personal data only for as long as necessary to:
Fulfil contractual obligations
Comply with legal requirements
Resolve disputes
Maintain security records
Retention periods may vary depending on the type of service provided.
We are committed to ensuring your information is secure.
We implement appropriate:
Physical security controls
Technical safeguards
Encryption (where appropriate)
Access controls
Internal data handling procedures
However, transmission of data over the internet is not completely secure, and we cannot guarantee absolute security.
A cookie is a small file placed on your device that helps analyse web traffic or personalise website functionality.
We use cookies to:
Analyse website traffic
Improve website performance
Understand user behaviour
Tailor website content
We may use traffic log cookies and analytics services for statistical purposes. Aggregated data does not personally identify users.
You may accept or decline cookies through your browser settings. Disabling cookies may limit website functionality.
Our website may contain links to third-party websites. Once you leave our website, we do not have control over external websites and are not responsible for their privacy practices.
You should review the privacy policies of any third-party websites you visit.
Under applicable data protection law (including UK GDPR), you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Request data portability
Withdraw consent (where applicable)
To exercise your rights, please use the contact details provided on our website.
We may require identity verification before processing your request.
We may disclose personal information where required:
By law
To enforce our contractual rights
To protect the rights, property, or safety of UBN, our customers, or others
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.
We encourage you to contact us first so we can attempt to resolve your concerns.
If you have questions about this Privacy Policy or wish to exercise your data rights, please use the contact details available on our website (ubnet.co.uk).
It is the users responsibility to regulate check this page for updates.
This page was updated on the 16/02/2026